Corporate structure

We are organised to be independent

What is the BBRS?

The Business Banking Resolution Service is an independent, not-for-profit company limited by guarantee and incorporated in England and Wales with registered number 12096333.

The BBRS has been established to provide an industry-funded, independent service to resolve eligible disputes between SMEs and participating banks, with a view to delivering fair and reasonable outcomes and without the need for litigation or external legal support.

As is common with industry dispute resolution schemes the BBRS is funded by the participating banks, but it is independently operated, managed and governed.

How the BBRS is run

The Board

The BBRS is independent of both the banks and of the businesses for which it will seek to resolve disputes. It is also independent of government, regulators and all other bodies.

The BBRS is governed by an independent Board, with relevant industry experience and knowledge of the broader stakeholder community. Alongside a minimum of three independent Non-Executive Directors, the serving Chief Executive Officer and Chief Adjudicator also sit on the BBRS Board as Executive Directors. In addition, the Board has a Bank Experienced Director, who has the skills and experience to provide the Board with insights into the banking sector.