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Customer enquiries

If you are a registered customer, or an SME considering registering for the BBRS, please email hello@thebbrs.org or call us on 0345 646 8825. Our lines are open Monday-Friday between 9am and 5pm.

If you wish to mail correspondence to the BBRS regarding your case, you can contact our customer champions at the following address:

CEDR – Centre for Effective Dispute Resolution
100 St Paul’s Churchyard
London
EC4M 8BU

Press & media enquiries

Please email media@thebbrs.org

BBRS recruitment

We are not currently recruiting.

Joining the BBRS

Banks wishing to join the BBRS Scheme are able to do so subject to satisfactory completion of an on-boarding process. For more information on the procedure required to do so, please contact hello@thebbrs.org.