hello@thebbrs.org 0345 646 8825

We are now closed to new complaint registrations.

Customer enquiries

If you are a registered customer and need to discuss your complaint with us, you can contact your Customer Champion via your CMS login.

You can also email hello@thebbrs.org or call us on 0345 646 8825. Our lines are open Monday-Friday between 9am and 5pm.

If you wish to mail correspondence to the BBRS regarding your case, you can contact our customer champions at the following address:

CEDR – Centre for Effective Dispute Resolution
100 St Paul’s Churchyard
London
EC4M 8BU

Press & media enquiries

Please email media@thebbrs.org