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Customer enquiries

If you are a registered customer, or an SME considering registering for the BBRS, please email or call us on 0345 646 8825. Our lines are open Monday-Friday between 9am and 5pm.

If you wish to mail correspondence to the BBRS regarding your case, you can contact our customer champions at the following address:

CEDR – Centre for Effective Dispute Resolution
100 St Paul’s Churchyard

Press & media enquiries

Please email


BBRS recruitment

We are not currently recruiting.

Joining the BBRS

Banks wishing to join the BBRS Scheme are able to do so subject to satisfactory completion of an on-boarding process. For more information on the procedure required to do so, please contact