Customer enquiries

If you are a registered customer, or an SME considering registering for the BBRS, please email hello@thebbrs.org or call us on 0345 646 8825. Our lines are open Monday-Friday between 9am and 5pm.

If you wish to mail correspondence to the BBRS regarding your case, you can contact our customer champions at the following address:

CEDR – Centre for Effective Dispute Resolution
100 St Paul’s Churchyard

Press & media enquiries

Please email BBRS@lansons.com


Careers at the BBRS

Currently, there are no positions available. To enquire please contact hello@thebbrs.org.

Joining the BBRS

Banks wishing to join the BBRS Scheme are able to do so subject to satisfactory completion of an on-boarding process. For more information on the procedure required to do so, please contact hello@thebbrs.org.

Contact us