News & Updates

26 March 2020

The Business Banking Resolution Service (BBRS) announces the appointment of the Chair of their Board and five Non-Executive Directors

  • Lewis Shand Smith has been appointed Chair of the Board
  • The five Non-Executive Directors have considerable experience working with small and medium sized businesses

The appointees are:

  • Lewis Shand Smith (Chair), former Chief Ombudsman and Chair of the BBRS Implementation Steering Group
  • Dame Janet Gaymer, former Commissioner for Public Appointments and House of Commons Commissioner
  • Lucy Armstrong, whose whole career has been spent working with family and entrepreneur led businesses to enhance their growth, sustainability and resilience
  • Caroline Barr, consumer expert in financial services, and Non-Executive Director of BlackRock Life Ltd and the British Insurance Brokers Association
  • John Spence, former Managing Director at Lloyds TSB and currently Finance Chair of the Church of England’s Archbishops’ Council
  • Nicolette Turner, former CEO of SME Alliance Ltd

Samantha Barrass, Chief Executive of the BBRS, said:

“I am delighted to have such depth and breadth of experience in our Board members. Their expertise will be essential in supporting the BBRS to deliver its mission to inspire confidence and trust and to help businesses to thrive by resolving disputes fairly and with integrity.”

Lewis Shand Smith, Chair of the BBRS, said:

“I am honoured to be appointed as the permanent Chair to the BBRS having Chaired the interim Board and the Implementation Steering Group. I care passionately about justice and peace, especially for those who see it as being out of their reach. I strongly believe in “let right be done”.

“I look forward to working with the rest of the Board and the BBRS leadership team to deliver transparent and fair outcomes for all our customers.”

Dame Janet Gaymer, Non-Executive Director, said:

“The creation of the BBRS is an important milestone in dispute resolution for small businesses, to the success of which I look forward to contributing as a member of its Board.”

Lucy Armstrong, Non-Executive Director, said:

“I have seen first-hand how alternate dispute resolution schemes level the playing field for smaller businesses when they have a disagreement with a much larger supplier. The BBRS has the potential to rebuild trust between business and the banking sector. I am very keen to see it succeed.”

Caroline Barr, Non-Executive Director, said:

“I am delighted to be joining the Board of the BBRS to deliver fair outcomes for consumers and banks, and to work with our stakeholders to restore trust and confidence in the industry.”

John Spence, Non-Executive Director, said:

“From my long association with small and growing businesses, I understand the vital role the BBRS can play and look forward to ensuring it adds real value.”

Nicolette Turner, Non-Executive Director, said:

“Having been part of the Implementation Steering Group I am delighted to have been invited to join the Board of this much needed organisation which will give small businesses access to justice.”

Biographies of the new board members can be found here.

20 March 2020

Live Pilot and webinars update

20 February 2020

BBRS announces partnership with the Centre for Effective Dispute Resolution

We are pleased to announce that CEDR will review eligible cases submitted by customers.

20 December 2019

Live Pilot Update

Live Pilot is an essential step in ensuring that the service is fully operational.