BBRS strengthens policy and operations with two senior hires ahead of autumn ‘go-live’

Lyndy Geddes and Peter Taylor have been appointed Interim Director of Technical Operations and Interim Director of Legal and Policy respectively

The Business Banking Resolution Service (BBRS) has announced today the appointments of Lyndy Geddes as Interim Director of Technical Operations and Peter Taylor as Interim Director of Legal and Policy.

The BBRS is a non-profit organisation set up to resolve disputes between eligible small and medium sized businesses and participating banks.

Lyndy Geddes brings extensive experience of shaping, commissioning and delivering business improvement, technical solutions and culture change across public, private, regulatory and not-for- profit sectors. She was formerly Chief Operating Officer of Ombudsman Services, a dispute resolution service set up to addressing conflicts between consumers and businesses across energy and communications sectors.

Peter Taylor is a highly experienced lawyer, litigator and regulator with over two decades of regulatory and public policy experience as a head of legal in regulatory agencies. He was formerly Head of Legal at the New Zealand Customs Service following some 10 years at the New Zealand Commerce Commission as General Counsel. Prior to joining the BBRS, Peter was Director of Legal and Policy at the Gibraltar Financial Services Commission after moving from New Zealand.

Lewis Shand Smith, Chair of the BBRS, said:

“It has never been more important for British businesses to get fair treatment from their banks. Doing so will, in turn, safeguard the reputation of the sector. The BBRS will play a vital role in making sure this happens.

“It is a significant step to be welcoming two new directors to the BBRS team in what is a critical period for us as we prepare to launch in the autumn. Their expertise, insights and energy will be an asset to the organisation and I very much look forward to working with them.”

Lyndy Geddes, Interim Director of Technical Operations said:

“The work we do at BBRS will be hugely important to both business customers and banks, particularly in light of covid-19. The team is dedicated to offering a responsive and flexible model of dispute resolution and we will be working hard to put that in place for launch.”

Peter Taylor, Interim Director of Legal and Policy said:

“Using Alternative Dispute Resolution to settle issues regarding business banking services is an important policy step. Our approach will provide a timely and cost-effective alternative to litigation for eligible SMEs. I look forward to creating the right legal and policy environment to enable this to happen.”

The BBRS is a non-profit organisation set up to resolve disputes between eligible small and medium sized businesses and participating banks. It is currently in a Live Pilot phase ahead of its full launch in the autumn. Our service will consider historical and current complaints which meet agreed eligibility criteria. Our detailed eligibility criteria are still being finalised and further information will be made available at the end of the Live Pilot.

Notes to Editors

Media contacts

Portland PR
Press Office: t. +44 207 554 1776 | BBRS@portland-communications.com

Jon McLeod, Director of Communications
Contact: m. +44 7398376094 | e. jon.mcleod@thebbrs.org

About the BBRS

The BBRS is a dispute resolution service set up to resolve disputes between eligible small and medium sized businesses and participating banks. The BBRS is being established in accordance with a voluntary commitment made by the banking and finance industry in response to the Simon Walker Review on the small business complaints landscape.

An Implementation Steering Group was established in January 2019, which is driving and overseeing the development of the service in line with the banking and finance industry’s commitment and agreed terms of reference. The seven participating banks are: Barclays, Danske Bank, HSBC, Lloyds Banking Group (including Lloyds Bank and Bank of Scotland), RBS Group (including Royal Bank of Scotland, NatWest and Ulster Bank Northern Ireland), Santander UK plc, Virgin Money (including Clydesdale Bank and Yorkshire Bank). Alongside the participating banks, the Implementation Steering Group comprises of many representative groups acting on behalf of small and medium sized businesses.

The so-called ‘Live Pilot’, set up at the end of last year, is looking at over 40 cases. Some date back as far as 2001, others arose in the wake of the 2008 financial crisis, some are more recent. The pilot is testing some of the policies and procedures on which this new approach to handling business customers’ complaints is based. The independent BBRS, will go live this autumn.