New Leadership Team Appointed

The BBRS marks a significant step in its development by unveiling new independent leadership team.

The Business Banking Resolution Service marks a significant step in its development by unveiling its new independent leadership team.

Alexandra Marks CBE has been appointed Chief Adjudicator, having previously been Chair of the Centre for Effective Dispute Resolution (CEDR) Samantha Barrass has been appointed Chief Executive, having previously been Chief Executive of the Gibraltar Financial Services Commission. The BBRS remains on track to be fully launched in early 2020

The Business Banking Resolution Service (BBRS), a new independent service set up to resolve disputes between eligible small and medium sized businesses and participating banks, is today announcing the appointment of its independent leadership team, who will take office from 1 December 2019.

Alexandra Marks CBE has been appointed as the BBRS’s Chief Adjudicator. A distinguished lawyer, Alexandra joins the BBRS from the Centre for Effective Dispute Resolution (CEDR) where she has served as Chair since 2018. Alexandra also currently sits as a Deputy High Court Judge.

In her new role, Alexandra will make decisions based on what is fair and reasonable for the thousands of businesses who wish to have their cases independently reviewed to resolve disputes with their banks.

 


Alexandra Marks CBE, Chief Adjudicator of the BBRS, said: “It is an enormous privilege to become Chief Adjudicator of a much-needed service that will provide dispute resolution to many businesses who are unable to use alternative schemes. I look forward to launching the BBRS so that we can begin to offer a fair, transparent and independent service to the thousands of businesses who wish to have their unresolved cases reviewed”.

Samantha Barrass has been appointed Chief Executive Officer of the BBRS. Samantha brings a wealth of experience, having previously been the Chief Executive Officer of the Gibraltar Financial Services Commission as well serving as Executive Director of The Solicitors Regulation Authority in the UK.

Her appointment means that the BBRS has an experienced financial services leader who will be responsible for ensuring it provides an independent, transparent and effective dispute resolution service for eligible businesses with complaints.

The appointments follow the announcement on 1 November 2019 that businesses wishing to use the BBRS can register their interest online, where they are also asked if they are interested in taking part in a live pilot programme.

The live pilot will review selected disputes in line with the BBRS’s principles and customers will be kept updated on progress. Businesses taking part will receive the first determinations from the BBRS. The live pilot is the final step in preparation for the full launch of the service in early 2020.

Lewis Shand Smith, Interim Chair of the BBRS and independent Chair of the BBRS Implementation Steering Group, said:

“I am delighted that I can reveal the impressive leadership team for the BBRS. I believe that Samantha and Alexandra are the best possible people to bring confidence to eligible businesses with unresolved disputes that the BBRS will hear and treat their complaints both fairly and independently”.

Alexandra Marks CBE, Chief Adjudicator of the BBRS, said:

“It is an enormous privilege to become Chief Adjudicator of a much-needed service that will provide dispute resolution to many businesses who are unable to use alternative schemes. I look forward to launching the BBRS so that we can begin to offer a fair, transparent and independent service to the thousands of businesses who wish to have their unresolved cases reviewed”.

Samantha Barrass, Chief Executive of the BBRS, said:

“The BBRS will be a landmark moment for dispute resolution in the UK, bringing independent, transparent and effective closure for tens of thousands of businesses across the country. I am proud to be leading this organisation and will be working hard to ensure that we are ready for a full launch in early 2020”.