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Mark Grimshaw appointed as interim CEO of the BBRS

26 April 2021

A former Director General in the UK Senior Civil Service, with experience of leading complex public sector agencies, has been appointed as the Interim Chief Executive Officer of the Business Banking Resolution Service.

Mark Grimshaw succeeds Samantha Barrass, who took the BBRS through to its successful launch in February this year. The independent BBRS has a brief to resolve outstanding historical and contemporary complaints from larger SMEs regarding their banks.

A former Cable & Wireless Senior Vice President, Mark joined the main board of the Department of Work and Pensions in 2001, before six years as Managing Director of the Child Support Agency. He then spent a further six years as CEO of the Rural Payments Agency, prior to setting up a small business consultancy providing advice to growing IT businesses. Mark also works on organisational design challenges and major project reviews for the Cabinet Office.

Mark starts immediately, and will remain in post until a permanent CEO is appointed by the BBRS.

BBRS Chair Lewis Shand Smith said: “We are pleased to welcome Mark Grimshaw to the BBRS team and especially glad that he has agreed to join at short notice. I will be working closely with Mark, the Board and the senior directors at the BBRS to drive forward our work to bring resolution to business banking disputes.” 

Incoming Interim CEO Mark Grimshaw said: “I am sure that my organisational leadership experience, working in the interests of sometimes vulnerable or economically stressed service users, will prove beneficial during my time at the BBRS. It is good to be able to provide immediate-term help to a newly fledged organisation with such a worthwhile and widely supported mission.”

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