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Operational extension for the Business Banking Resolution Service

21 November 2023

Our participating banks have agreed that the BBRS will continue to operate into 2024.

The time extension to our operations will mean that we can continue to provide a service to SMEs who have an unresolved complaint with their bank.

The BBRS remains free to use for SMEs and the scheme is provided at no cost to the taxpayer. We will continue to serve the customers we were set up to help. If you represent small business owners, or if you have an unresolved business banking complaint, find out more about how we can help by visiting our website: