BBRS announces partnership with the Centre for Effective Dispute Resolution

We are pleased to announce that CEDR will review eligible cases submitted by customers.

We are pleased to announce that we have now appointed the Centre for Effective Dispute Resolution (CEDR) to review both eligible historical and current cases submitted by customers.

CEDR is an independent, non-profit organisation and registered charity which specialises in commercial and consumer alternative dispute resolution (ADR). Since its inception in 1990, CEDR has dealt with over 100,000 parties in commercial disputes and helped to resolve over 400,000 consumer complaints across multiple sectors. Crucial to CEDR’s selection as the BBRS’s partner is its empathetic culture and approach, aligning closely with the values of the BBRS.

As part of the BBRS, an expert team from CEDR will review all historical and current cases from businesses that are eligible for the service, who have complaints against the participating banks.

If you have any further questions, please call us on 0345 646 8825 and we will do our best to help you.

More information about CEDR is available on their website:

Samantha Barrass

Alexandra Marks
Chief Adjudicator