BBRS builds dispute resolution capacity with appointment of Sally Berlin as Deputy Chief Adjudicator

4 March 2021

Senior complaints and regulatory expert, Antony Townsend, appointed to lead BBRS SME Liaison Panel

2 March 2021

Boost for small businesses as free and independent service for unresolved bank complaints goes live

15 February 2021

Stephen Pegge appointed to the Board of the BBRS

12 October 2020

Stephen Pegge, Managing Director for Commercial Finance for UK Finance, has been appointed to the Board of the BBRS

BBRS consultation shows wide demand for new service…

29 September 2020

BBRS publishes further key learnings on journey to launch of new dispute resolution service this autumn

08 July 2020

Live Pilot Interim Findings report

15 May 2020

New complaint resolution service pilot prompts ‘deep rethink’ on case handling  – Study flags changes ahead for small businesses