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Can we help you?

Use our online tool today and find out.

The BBRS is a free and independent service

We’re an independent service, but the banks have covered all the fees so that neither you, nor taxpayers, have to.

Your complaint deserves a fair and reasonable resolution. We’re here to help you get there.

Participating banks

Barclays Bank plc and Barclays Bank UK plc
Danske Bank
HSBC UK Bank plc
Lloyds Banking Group
NatWest Group
Santander UK plc
Virgin Money

What does our process look like?

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1.
First, we’ll need to check we can help and get some basic information from you.

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2.
We’ll connect you to your Customer Champion. They’ll guide you through our process, helping whenever you need it.

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3.
You and your bank will send in evidence, and provide feedback, via our online system.

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4.
Your Customer Champion will explain your options for resolving your complaint.