Make a complaint Search

We help eligible small and medium sized businesses resolve disputes with their bank for free

After we’ve checked it’s something we can help with we’ll look into your complaint

Can we help you?

A free and independent service

Find out how
  • Our service for small and medium sized businesses is completely free. That's because we charge the banks so everyone can use our service.

  • Like other industry schemes, our structure, funding and Scheme Rules ensure our independence.

Participating banks

Here’s who’s taking part

  • Barclays Bank
  • Danske Bank
  • HSBC UK
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

Customer testimonials

“I wouldn’t have found resolution without help from the BBRS”

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“The BBRS helped resolve this stressful experience”

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“My customer champion really understood the nature of our complaint”

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The BBRS in depth

About BBRS

More information on the Business Banking Resolution Service

Find out more

Scheme Rules

Read the rules that govern how we work

Find out more

General Criteria

Find out more about the criteria that guide who we can help

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News

Keep up to date with what’s going on at the BBRS

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Call us

0345 646 8825

Give us a call to speak to someone who can help you get started

Send a message

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Get in touch

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