Business Banking Resolution Service

Resolving disputes between small and medium sized businesses and their banks

Independent and transparent; delivering fair and reasonable outcomes

BBRS Live Pilot customer focus group findings

The BBRS has published the findings from a qualitative study of customers involved in its Live Pilot,

demonstrating the BBRS’ commitment to creating a transparent, bespoke service by engaging with customers

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BBRS stakeholder consultation summary

The BBRS has published the findings of its public and stakeholder consultation. The consultation received input from registered and potential customers and interested stakeholders,

helping to ensure the service would be developed in line with the needs of customers and others with an interest.

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BBRS comments on possible caseload in early years of operation

The Business Banking Resolution Service has commented on its potential caseload in its early years of operation, saying that it expects to play significant role in dealing with customer complaints.

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BBRS publishes further key learnings on journey to launch of new dispute resolution service this autumn

Perspectives from the front-line of a new dispute resolution service currently being set up to help larger SMEs resolve banking complaints

have been made public today by the Business Banking Resolution Service (BBRS).

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Stephen Pegge appointed to the Board of the BBRS

Stephen Pegge, Managing Director for Commercial Finance for UK Finance, has been appointed to the Board of the BBRS

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BBRS consultation shows wide demand for new service…

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BBRS announces partnership with the Centre for Effective Dispute Resolution

We are pleased to announce that CEDR will review eligible cases submitted by customers.

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