Business Banking Resolution Service

Resolving disputes between small and medium sized businesses and their banks

Independent and transparent; delivering fair and reasonable outcomes

We are seeking input from stakeholders, and registered and potential customers

We invite you to share your views with us by 15 July 2020

Covid-19 loan schemes raise issues for future of SME bank customer disputes.

Read our report that includes a poll of 500 UK small business decision-makers.

Throughout our Live Pilot, we have been monitoring progress and tracking our learnings.

We have summarised our interim findings and published them in a report.

In light of the government advice relating to COVID-19 we have replaced a planned roadshow tour with webinars.

Opportunities to meet with the team in-person will be planned for later in the year.

Our Chairman Lewis Shand Smith on delivering the Business Banking Resolution Service.

BBRS poised to play its part in supporting the business community in response to COVID-19.

Lyndy Geddes and Peter Taylor have been appointed Interim Director of Technical Operations and Interim Director of Legal and Policy respectively

More info

We are pleased to announce that CEDR will review eligible cases submitted by customers.

More info

We invite you to register your interest in using our service.

More info