Business Banking Resolution Service

Resolving disputes between small and medium sized businesses and their banks

Independent and transparent; delivering fair and reasonable outcomes

Perspectives from the front-line of a new dispute resolution service currently being set up to help larger SMEs resolve banking complaints

have been made public today by the Business Banking Resolution Service (BBRS).

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We are seeking input from stakeholders, and registered and potential customers

We invite you to share your views with us by 15 July 2020

Covid-19 loan schemes raise issues for future of SME bank customer disputes.

Read our report that includes a poll of 500 UK small business decision-makers.

Throughout our Live Pilot, we have been monitoring progress and tracking our learnings.

We have summarised our interim findings and published them in a report.

Our Chairman Lewis Shand Smith on delivering the Business Banking Resolution Service.

BBRS poised to play its part in supporting the business community in response to COVID-19.

The BBRS has today released a report, Live Pilot Perspectives.

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We are pleased to announce that CEDR will review eligible cases submitted by customers.

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We invite you to register your interest in using our service.

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