Welcome to the Business Banking Resolution Service

Use our site to find out more about our service and how we might be able to help you

Welcome from the Chair, Lewis Shand Smith

Welcome to the Business Banking Resolution Service’s website. We are here to help small businesses at the larger end of the spectrum settle unresolved complaints about their bank.

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Reaching out to customers in our first week

Lyndy Geddes, Director of Technical Operations, looks back at the BBRS’ first week, explaining what has been achieved and what the next tasks are in her latest blog.

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What is the Business Banking Resolution Service?

Download the BBRS leaflet explaining how the service works.

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Frequently asked questions

Find answers to our frequently asked questions and general background on the BBRS.

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How the BBRS operates

Find out more about how we work

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Starting a complaint

How to start a complaint using the BBRS

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Eligibility

Will my case be eligible for the BBRS?

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PRESS RELEASE

Boost for small businesses as free and independent service for unresolved bank complaints goes live

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BLOGS

Reaching out to customers in our first week

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REPORTS

BBRS Live Pilot end report summary

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