Business Banking Resolution Service

Resolving disputes between small and medium sized businesses and their banks

Independent and transparent; delivering fair and reasonable outcomes

Covid-19 loan schemes raise issues for future of SME bank customer disputes.

Read our report that includes a poll of 500 UK small business decision-makers.

Throughout our Live Pilot, we have been monitoring progress and tracking our learnings.

We have summarised our interim findings and published them in a report.

In light of the government advice relating to COVID-19 we have replaced a planned roadshow tour with webinars.

Opportunities to meet with the team in-person will be planned for later in the year.

Our Chairman Lewis Shand Smith on delivering the Business Banking Resolution Service.

BBRS poised to play its part in supporting the business community in response to COVID-19.

Previously UK Head of Public Affairs at Brunswick, McLeod begins his new role on 1st May.

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We are pleased to announce that CEDR will review eligible cases submitted by customers.

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We invite you to register your interest in using our service.

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