We help eligible small and medium sized businesses resolve disputes with their bank for free
After we’ve checked it’s something we can help with we’ll look into your complaintCan we help you?
A free and independent serviceFind out how
Our service for small and medium sized businesses is completely free. That's because we charge the banks so everyone can use our service.
Like other industry schemes, our structure, funding and Scheme Rules ensure our independence.
Here’s who’s taking part
Subsidiary banksRead more
“I wouldn’t have found resolution without help from the BBRS”Read more
“The BBRS helped resolve this stressful experience”Read more
“My customer champion really understood the nature of our complaint”Read more
“They showed me compassion during an anxious time”Read more
“The BBRS helped me receive compensation and an apology from my bank”Read more
“Thanks to the BBRS we received a significant refund from our bank”Read more
The BBRS in depth
More information on the Business Banking Resolution ServiceFind out more
Read the rules that govern how we workFind out more
Find out more about the criteria that guide who we can helpFind out more
Keep up to date with what’s going on at the BBRSFind out more