Resolving disputes between small and medium sized businesses and their banks
Independent and transparent; delivering fair and reasonable outcomes
BBRS public and stakeholder consultation
We are seeking input from stakeholders, and registered and potential customers
We invite you to share your views with us by 15 July 2020
The impact of covid-19 loan schemes
Covid-19 loan schemes raise issues for future of SME bank customer disputes.
Read our report that includes a poll of 500 UK small business decision-makers.
Live Pilot Interim Findings
Throughout our Live Pilot, we have been monitoring progress and tracking our learnings.
We have summarised our interim findings and published them in a report.
BBRS webinars, May-June 2020
In light of the government advice relating to COVID-19 we have replaced a planned roadshow tour with webinars.
Opportunities to meet with the team in-person will be planned for later in the year.
Our Chairman Lewis Shand Smith on delivering the Business Banking Resolution Service.
BBRS poised to play its part in supporting the business community in response to COVID-19.
BBRS strengthens policy and operations with two senior hires
Lyndy Geddes and Peter Taylor have been appointed Interim Director of Technical Operations and Interim Director of Legal and Policy respectively
BBRS announces partnership with the Centre for Effective Dispute Resolution
We are pleased to announce that CEDR will review eligible cases submitted by customers.
Register your interest
We invite you to register your interest in using our service.