We are now closed to new registrations and can only assist those who have an ongoing complaint with us.
You might be eligible for the Financial Ombudsman Service please click below to find out more
Financial Ombudsman ServiceA free and independent service
Find out how-
Our service for small and medium sized businesses is completely free. That's because we charge the banks so everyone can use our service.
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Like other industry schemes, our structure, funding and Scheme Rules ensure our independence.
Participating banks
Here’s who’s taking part
Subsidiary banks
Some subsidiaries of participating banks are included in the Scheme and include:
- Lombard Finance (NatWest)
- AMC (LBG)
- Lloyds Bank Commercial Finance Ltd (LBG)
Customer testimonials
The BBRS in depth
Contact us
If you have already registered a complaint with us and need to discuss this, you can contact your Customer Champion via your CMS login.
Contact us
