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Welcome to the Business Banking Resolution Service

Use our site to find out more about our service and how we might be able to help you

Using evidence to build a picture of eligibility

Alexandra Marks, Chief Adjudicator, set out some of the BBRS’ principles in her latest blog.

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Welcome from the Chair, Lewis Shand Smith

Welcome to the Business Banking Resolution Service’s website. We are here to help small businesses at the larger end of the spectrum settle unresolved complaints about their bank.

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What is the Business Banking Resolution Service?

Download the BBRS leaflet explaining how the service works. You can also register here.

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Frequently asked questions

Find answers to our frequently asked questions and general background on the BBRS.

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How the BBRS operates

Find out more about how we work

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Starting a complaint

How to start a complaint using the BBRS

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Eligibility

Will my case be eligible for the BBRS?

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PRESS RELEASE

Mark Grimshaw appointed as interim CEO of the BBRS

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BLOGS

Using evidence to build a picture of eligibility

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REPORTS

BBRS Live Pilot end report summary

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