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We help eligible small and medium sized businesses resolve disputes with their bank for free

After we’ve checked it’s something we can help with we’ll look into your complaint

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A free and independent service

Find out how
  • Our service for small and medium sized businesses is completely free. That's because we charge the banks so everyone can use our service.

  • Like other industry schemes, our structure, funding and Scheme Rules ensure our independence.

Customer testimonials


“I wouldn’t have found resolution without help from the BBRS”

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“The BBRS helped resolve this stressful experience”

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“My customer champion really understood the nature of our complaint”

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“They showed me compassion during an anxious time”

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“The BBRS helped me receive compensation and an apology from my bank”

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“Thanks to the BBRS we received a significant refund from our bank”

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The BBRS in depth

About BBRS

More information on the Business Banking Resolution Service

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Scheme Rules

Read the rules that govern how we work

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General Criteria

Find out more about the criteria that guide who we can help

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Keep up to date with what’s going on at the BBRS

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Call us

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