Business Banking Resolution Service

Resolving disputes between small and medium sized businesses and their banks

Independent and transparent; delivering fair and reasonable outcomes

BBRS comments on possible caseload in early years of operation

The Business Banking Resolution Service has commented on its potential caseload in its early years of operation, saying that it expects to play significant role in dealing with customer complaints.

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BBRS publishes further key learnings on journey to launch of new dispute resolution service this autumn

Perspectives from the front-line of a new dispute resolution service currently being set up to help larger SMEs resolve banking complaints

have been made public today by the Business Banking Resolution Service (BBRS).

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BBRS public and stakeholder consultation

We are seeking input from stakeholders, and registered and potential customers

We invite you to share your views with us by 15 July 2020

The impact of covid-19 loan schemes

Covid-19 loan schemes raise issues for future of SME bank customer disputes.

Read our report that includes a poll of 500 UK small business decision-makers.

Live Pilot Interim Findings

Throughout our Live Pilot, we have been monitoring progress and tracking our learnings.

We have summarised our interim findings and published them in a report.

BBRS publishes further key learnings on journey to launch of new dispute resolution service this autumn

The BBRS has today released a report, Live Pilot Perspectives.

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BBRS announces partnership with the Centre for Effective Dispute Resolution

We are pleased to announce that CEDR will review eligible cases submitted by customers.

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Register your interest

We invite you to register your interest in using our service.

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