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Welcome to the Business Banking Resolution Service

Use our site to find out more about our service and how we might be able to help you

Announcement of appointment of SME Liaison Panel

In his latest blog, Antony Townsend, Chair of the SME Liaison Panel, discusses the announcement of the Panel members and its purpose.

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Welcome from the Chair, Lewis Shand Smith

Welcome to the Business Banking Resolution Service’s website. We are here to help small businesses at the larger end of the spectrum settle unresolved complaints about their bank.

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What is the Business Banking Resolution Service?

Download the BBRS leaflet explaining how the service works. You can also register here.

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Can we help you?

Use our online tool to see if we might be able to consider your case

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Frequently asked questions

Find answers to our frequently asked questions and general background on the BBRS.

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How the BBRS operates

Find out more about how we work

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Starting a complaint

How to start a complaint using the BBRS

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Eligibility

Will my case be eligible for the BBRS?

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PRESS RELEASE

Business Banking Resolution Service Launches Independent and Transparent Liaison Panels

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BLOGS

Announcement of appointment of SME Liaison Panel

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REPORTS

BBRS Live Pilot end report summary

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