What is the BBRS?
We’re an industry funded not-for-profit resolution service.
After we’ve checked if it’s something we can help with we’ll look into your complaint.
Raise a complaint for free
We help small and medium sized businesses resolve disputes with their bank for free.
We charge the banks so everyone can use our service. Use our online tool today to find out if we can help you.
How does it work?
We provide a framework for you and the bank to resolve your dispute. You’ll both have your say through our online portal before we help you and the bank find a fair and reasonable resolution. Your customer champion will help you every step of the way and explain what your options are at the end of our process.
An independent service
Our funding and corporate structure are designed to make sure we stay independent. There’s no link between a bank’s funding and any individual case. Our Chief Adjudicator’s independence is safeguarded by our Scheme Rules, and our organisation’s independence by our Board. We’re committed to reaching decisions that are fair and reasonable in all circumstances.
Participating banks
Here's who's taking part
- Barclays Bank
- Danske Bank
- HSBC UK
- Lloyds Banking Group
- NatWest Group
- Santander UK plc
- Virgin Money
The BBRS in depth
Let’s see if we can help
Which bank is your dispute with
Select your bank
