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What is the BBRS?

We’re an industry funded not-for-profit resolution service.
After we’ve checked if it’s something we can help with we’ll look into your complaint.

Raise a complaint for free

We help small and medium sized businesses resolve disputes with their bank for free.

We charge the banks so everyone can use our service. Use our online tool today to find out if we can help you.

How does it work?

We provide a framework for you and the bank to resolve your dispute. You’ll both have your say through our online portal before we help you and the bank find a fair and reasonable resolution. Your customer champion will help you every step of the way and explain what your options are at the end of our process.

An independent service

Our funding and corporate structure are designed to make sure we stay independent. There’s no link between a bank’s funding and any individual case. Our Chief Adjudicator’s independence is safeguarded by our Scheme Rules, and our organisation’s independence by our Board. We’re committed to reaching decisions that are fair and reasonable in all circumstances.

Participating banks

Here's who's taking part

  • Barclays Bank
  • Danske Bank
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

The BBRS in depth

Can we help?

Use our online tool to find out today

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Scheme Rules

Read the rules that govern how we work

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General Criteria

Find out more about the criteria that guide who we can help

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Keep up to date with what’s going on at the BBRS

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Let’s see if we can help

Which bank is your dispute with