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Who we are

The Business Banking Resolution Service (BBRS) is a non-profit organisation set up to resolve disputes between eligible larger SMEs and participating banks.

We deliver an accessible and transparent service, giving eligible businesses the opportunity to have their complaint heard and independently reviewed.

We make decisions based on what is fair and reasonable in the circumstances and seek to inspire confidence through the consistency of our approach.

Why we have been established

We have been established in response to the commitments made by the banking and finance industry following the Simon Walker Review, in which the need for an independent service was identified to resolve eligible historical and current complaints for small and medium sized businesses that have not previously had access to independent review.

Purpose Statement

To resolve disputes fairly between businesses and banks; and to promote trust in business banking relationships

BBRS Value Statement

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We listen to consumers with empathy and understanding

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We reach timely, transparent and fair decisions.

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We are accessible and independent.

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We learn from our work and the insight of others.

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We are reliable and resolute.