What is the BBRS?
We’re an industry funded not-for-profit resolution service.
Our scheme is now closed to new registrations but if you have an existing complaint with us our free service is here to help you.
How does it work?
We provide a framework for you and the bank to resolve your dispute. You’ll both have your say through our online portal before we help you and the bank find a fair and reasonable resolution. Your customer champion will help you every step of the way and explain what your options are at the end of our process.
An independent service
Our funding and corporate structure are designed to make sure we stay independent. There’s no link between a bank’s funding and any individual case. Our Chief Adjudicator’s independence is safeguarded by our Scheme Rules, and our organisation’s independence by our Board. We’re committed to reaching decisions that are fair and reasonable in all circumstances.
Participating banks
Here's who's taking part
- Barclays Bank
- Danske Bank
- HSBC UK
- Lloyds Banking Group
- NatWest Group
- Santander UK plc
- Virgin Money
