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Cookies Policy

What type of cookies do we use on the CMS?

Strictly necessary cookies

These cookies are used for the functioning and performance of the CMS and are essential for your use of the CMS.  Full details of these cookies are set out in the table below.

Name Provider Purpose Expiry Type
AWSALBCORS Amazon Used by AWS Load Balancer for routing requests to web servers. This cookies is used as part of the online Case Management System (CMS) 7 days HTTP Cookie
AWSALB Amazon Used by AWS Load Balancer for routing requests to web servers. This helps to keep the same session for the current user/browser. 7 days HTTP Cookie
PEGA-RULES Pegasystems Limited Used by Pega to identify a specific user session. 1 day HTTP Cookie
Pega-Perf Pegasystems Limited Used by Pega to gather analytics data which ensures system response times. 1 day HTTP Cookie
JSESSIONID Amazon Set by the servlet container and used for HTTP session tracking and in load balancing for session affinity. 1 day HTTP Cookie

Analytical or performance cookies

This is the only non-essential cookie we use on the CMS and is set by Google. Full details are set out below.

Name Provider Purpose Expiry Type
_ga Google Tag Manager Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie

You do not have to allow the use of Google Tag Manager (which is a Google Analytics) cookie, on the CMS. However, the use of this cookie does enable our service providers to continually improve the CMS, which in turn aims to ensure  a better and more useful experience for you.

To opt out of being tracked by Google Analytics across all websites visit  Please note, disabling Google Analytics cookies from the CMS may impact your user experience. If this occurs, please contact us at

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

When do cookies expire?

Cookies can remain on your computer for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed. They can be used by websites to recognise your computer when you open your browser and browse the internet again.  The tables above indicate when each of the website cookies and CMS cookies expire.

How do I block cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this website and/or the CMS.