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We are now closed to new complaint registrations.

This report presents BBRS final case resolution data, up to 10 July 2025, marking the conclusion of its casework operations.

Resolved Cases

171
cases have been resolved through conciliation, settlement, mediation or adjudication
37
cases were not upheld by adjudication and customers received no financial award
134
cases were upheld or partially upheld by adjudication, or settled
1
customer received no financial adjudication award
133
customers received financial adjudication awards or settlements:
50
by adjudication
83
by settlement

Understanding our data

Financial redress

So far, more than £2.86 million of financial redress has been made to SME customers as a result of BBRS intervention. The true figure is likely to be significantly higher as the BBRS is not always informed about the redress or payments agreed in some direct settlements.

Understanding our
terminology

Adjudications are awards which came following our full method for investigating a complaint. Those resolved directly between SMEs and banks, following BBRS involvement, are recorded as settlements.

Complaint resolutions

As of 10 July 2025, the BBRS had a total of 1,106 case registrations. It is important to recognise that beyond the 133 customers to have received a financial award or settlement the BBRS has also resolved cases to the satisfaction of the customer and the bank in instances where no award was made.

View our full report

Some of our stakeholders have been interested in additional data found in previous BBRS reports, such as:

  • Number of cases registered (and by scheme)
  • Most common reasons for cases to be found ineligible for the BBRS
  • Most common reasons for registering a complaint with the BBRS
  • Most common types of business to register with us
  • Number of cases which progressed as concessionary, including the total cases that registered with us and were presented as concessionary then subsequently settled directly with the bank

You can view this data and more in our full report.

View report