The BBRS is independent of both the banks and the businesses for which it will seek to resolve disputes.
Deputy Chief Adjudicator
Director of Quality
Director of Corporate Operations
Director of Technical Operations
Director of Legal and Policy
BBRS Value Statement
We listen to consumers with empathy and understanding
We reach timely, transparent and fair decisions.
We are accessible and independent.
We learn from our work and the insight of others.
We are reliable and resolute.