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The BBRS is independent of both the banks and the businesses for which it will seek to resolve disputes.

Mark Grimshaw

Interim CEO

Sally Berlin

Deputy Chief Adjudicator

Alexandra Marks

Chief Adjudicator

Dan Kent

Director of Quality

Chris Moore

Director of Corporate Operations

Lyndy Geddes

Director of Technical Operations

Peter Taylor

Director of Legal and Policy

Purpose Statement

To resolve disputes fairly between businesses and banks; and to promote trust in business banking relationships

BBRS Value Statement

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We listen to consumers with empathy and understanding

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We reach timely, transparent and fair decisions.

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We are accessible and independent.

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We learn from our work and the insight of others.

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We are reliable and resolute.