Our values are the foundation upon which our organisation is built
Our values
Values are the foundation upon which any successful organisation is built and against which the organisation delivers. They serve as guiding principles that shape the behaviour, decisions, and culture within the organisation.
The BBRS has several core value statements, which provide a clear framework for how we work with our customers, our stakeholders and with each other. These values help create a cohesive environment where everyone understands their roles and responsibilities, promoting consistency and confidence.
By adhering to our value statements, the BBRS is able to maintain high standards of integrity, fairness, and excellence in all our interactions, driving continuous improvement within the service.
The following value statements reflect what is expected of everyone at the BBRS:
We listen to customers with empathy and understanding.
We reach timely, transparent and fair decisions.
We are approachable and independent.
We do the right thing.
