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The importance of equality, diversity and inclusion in delivering our service

The BBRS strives to be fair in everything it does. A central part of that is our commitment to equality, diversity and inclusion.


This commitment to equality, diversity and inclusion runs through the service we provide and our treatment of customers.

We have designed our service to be as accessible as possible and will help customers to use it.

Our customer champions will guide customers through our processes.

We will make reasonable adjustments to allow all eligible customers to benefit from the service we provide.

Our staff

It is important to us that we are a diverse and inclusive employer.

We believe that our service will benefit from the range of perspectives that a diverse staff brings.

Creating a workplace that enables all employees to participate and thrive will allow us to capitalise on the diversity of our staff, help us to understand customers’ perspectives, supporting the delivery of fair outcomes for all.