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Help, support and advice when you need it

Making a banking complaint can be stressful. Some people have to revisit a painful or upsetting time in their lives and that can really impact the mental health of those raising the issue. We are sorry if this is the situation that you find yourself in.

Please find below some links to agencies that can offer support, help and advice and may be able to help.

Hub of Hope

There is always hope. By providing a location you can find mental health support services available near you.

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Whatever you’re going through, a Samaritan will face it with you. They are available 24 hours a day, 365 days a year.

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We support minds – offering help whenever you might need it through our information, advice, and local services.

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We know that money worries can have a huge impact on your mental health. You may want to take a look at these websites where you can get information to help you improve your financial wellbeing.

Money & Pensions Service

This website explains more about financial wellbeing, why it’s important and how to improve it.

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The Money Charity

The Money Charity empowers people to develop the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

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Money Helper

Money Helper has brought together useful tools, calculators, and guides to help you keep on top of your money.

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Evidence suggests there are 5 steps you can take to improve your mental health and wellbeing. Trying these things could help you feel more positive and better able to get the most out of life.

Please check the NHS website for more information

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Shout 85258

You can also use this free text service from all major UK mobile networks.

You will be connected to a volunteer for an anonymous conversation by text message.

This is not an NHS service; it is run by a charity called Mental Health Innovations. It’s free, confidential and available 24/7.

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