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Customer Satisfaction Report – December 2023

18 January 2024

The Customer Satisfaction report uses direct feedback provided by customers at different stages in the customer journey and indirect feedback provided via Customer Champions and service complaints to review the customer experience. Customers have continued to be at the heart of what we do, and the BBRS remains focused on delivering an excellent customer experience.

This latest report analyses feedback up until 31 December 2023 and can be viewed here.