The complaints we support SMEs to resolve can be complex. There is no one size fits all solution that works for everyone. We can rule in favour of SMEs or banks, but often find a solution which works for both parties. What makes this possible is that we have multiple routes to resolution, which include conciliation, mediation, adjudication and direct settlement.

SMEs are often unaware of the range of options available to help address their banking complaints, but we can utilise any of these routes based on a case’s individual requirements and complexities.

Sally Berlin, Chief Adjudicator provides advice on the multiple routes to dispute resolution in SME Magazine: https://www.smeweb.com/2023/03/29/bbrs-resolving-disputes-is-not-a-one-size-fits-all-approach/