Make a complaint Search

We help eligible SMEs resolve disputes with their bank for free.

We can award you up to £650k. Use our online tool and get started today.

The BBRS is a free and independent service

  • We are an entirely independent banking dispute resolution service for small and medium sized businesses. Our goal is to help you exercise your rights, get your voice heard, and ensure you receive a fair outcome.

  • The BBRS is free. We charge the banks not the people, so you'll never need to pay.

Participating banks

Here’s who’s taking part

  • Barclays Bank
  • Danske Bank
  • HSBC UK
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

Here's what some of our customers had to say

Claire

“I wouldn’t have found resolution without help from the BBRS”

Read more

Abdul

“The BBRS helped resolve this stressful experience”

Read more

Gregory

“My customer champion really understood the nature of our complaint”

Read more

Helping you through the process

1

First we’ll need to check we can help and get some basic information from you

2

We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need

3

You and your bank will send in supporting information and provide feedback via our online system

4

Your customer champion will explain your options for resolving your complaint

Let's see if we can help

Get started
Need help?

Make a complaint online

You can make a complaint using one of our complaint forms.

Make a complaint

Call us

0345 548 8825

Give us a call to speak to someone who can help you get started

Send a message

Send us a message and we’ll get back to you as soon as possible

Get in touch

Arrange a call back

Please select a date and time slot when you would like us to call you back.

Select a time slot