We help eligible SMEs resolve disputes with their bank for free.
We can award you up to £600,000 for cases from 1 April 2019. Use our online tool and get started today.
Select your bank
The BBRS is a free and independent service
We are an entirely independent banking dispute resolution service for small and medium sized businesses. Our goal is to help you exercise your rights, get your voice heard, and ensure you receive a fair outcome.
The BBRS is free. We charge the banks not the people, so you'll never need to pay.
Here’s who’s taking part
- Barclays Bank
- Danske Bank
- HSBC UK
- Lloyds Banking Group
- NatWest Group
- Santander UK plc
- Virgin Money
Here's what some of our customers had to say
“I wouldn’t have found resolution without help from the BBRS”Read more
“The BBRS helped resolve this stressful experience”Read more
“My customer champion really understood the nature of our complaint”Read more
“The BBRS helped me receive compensation and an apology from my bank”Read more
“They showed me compassion during an anxious time”Read more
“Thanks to the BBRS we received a significant refund from our bank”Read more
Helping you through the process
First we’ll need to check we can help and get some basic information from you
We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need
You and your bank will send in supporting information and provide feedback via our online system
Your customer champion will explain your options for resolving your complaint