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We help eligible SMEs resolve disputes with their bank for free.

We can award you up to £600,000 for cases from 1 April 2019. Use our online tool and get started today.

The BBRS is a free and independent service

  • We are an entirely independent banking dispute resolution service for small and medium sized businesses. Our goal is to help you exercise your rights, get your voice heard, and ensure you receive a fair outcome.

  • The BBRS is free. We charge the banks not the people, so you'll never need to pay.

Here's what some of our customers had to say


“I wouldn’t have found resolution without help from the BBRS”

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“The BBRS helped resolve this stressful experience”

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“My customer champion really understood the nature of our complaint”

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“The BBRS helped me receive compensation and an apology from my bank”

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“They showed me compassion during an anxious time”

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“Thanks to the BBRS we received a significant refund from our bank”

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Helping you through the process


First we’ll need to check we can help and get some basic information from you


We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need


You and your bank will send in supporting information and provide feedback via our online system


Your customer champion will explain your options for resolving your complaint

Let's see if we can help

Get started
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0345 646 8825

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