Make a complaint Search

Let’s see if we can help

Which bank is your dispute with?

What does our process looks like

1

First we’ll need to check we can help and get some basic information from you

2

We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need

3

You and your bank will send in supporting information and provide feedback via our online system

4

Your customer champion will explain your options for resolving your complaint

Participating banks

Here’s who’s taking part

  • Barclays Bank
  • Danske Bank
  • HSBC UK
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

Customer testimonials

“I wouldn’t have found resolution without help from the BBRS”

Read more

“The BBRS helped resolve this stressful experience”

Read more

“My customer champion really understood the nature of our complaint”

Read more

Let’s see if we can help

Which bank is your dispute with?

Need help discussing your case?

Make a complaint online

You can make a complaint using one of our complaint forms.

Make a complaint

Call us

0345 548 8825

Give us a call to speak to someone who can help you get started

Send a message

Send us a message and we’ll get back to you as soon as possible

Get in touch

Arrange a call back

Please select a date and time slot when you would like us to call you back.

Select a time slot
Need help?