Make a complaint Search

Let’s see if we can help

Which bank is your dispute with?

What does our process looks like

1

First we’ll need to check we can help and get some basic information from you

2

We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need

3

You and your bank will send in supporting information and provide feedback via our online system

4

Your customer champion will explain your options for resolving your complaint

Participating banks

Here’s who’s taking part

  • Barclays Bank
  • Danske Bank
  • HSBC UK
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

Customer testimonials

“I wouldn’t have found resolution without help from the BBRS”

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“The BBRS helped resolve this stressful experience”

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“My customer champion really understood the nature of our complaint”

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Let’s see if we can help

Which bank is your dispute with?