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Let’s see if we can help

Which bank is your dispute with?

What does our process looks like


First we’ll need to check we can help and get some basic information from you


We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need


You and your bank will send in supporting information and provide feedback via our online system


Your customer champion will explain your options for resolving your complaint

Participating banks

Here’s who’s taking part

  • Barclays Bank
  • Danske Bank
  • Lloyds Banking Group
  • NatWest Group
  • Santander UK plc
  • Virgin Money

Customer testimonials


“I wouldn’t have found resolution without help from the BBRS”

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“The BBRS helped resolve this stressful experience”

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“My customer champion really understood the nature of our complaint”

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“They showed me compassion during an anxious time”

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“The BBRS helped me receive compensation and an apology from my bank”

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“Thanks to the BBRS we received a significant refund from our bank”

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Let’s see if we can help

Which bank is your dispute with?

Need help discussing your case?

Make a complaint online

You can make a complaint using one of our complaint forms.

Make a complaint

Call us

0345 646 8825

Give us a call to speak to someone who can help you get started

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