Let’s see if we can help
Which bank is your dispute with?
Select your bank
What does our process looks like
1
First we’ll need to check we can help and get some basic information from you
2
We’ll connect you to your customer champion.
They’ll guide you through our process, helping whenever you need
3
You and your bank will send in supporting information and provide feedback via our online system
4
Your customer champion will explain your options for resolving your complaint
Participating banks
Here’s who’s taking part
- Barclays Bank
- Danske Bank
- HSBC UK
- Lloyds Banking Group
- NatWest Group
- Santander UK plc
- Virgin Money
Customer testimonials
Let’s see if we can help
Which bank is your dispute with?
Select your bank
Need help discussing your case?
Arrange a call back
Please select a date and time slot when you would like us to call you back.
Select a time slot