Eligible SMEs with an unresolved business banking complaint must register their complaint ahead of the Business Banking Resolution Service (BBRS) closing to new registrations at midnight on 13 December 2024. The BBRS will not be able to accept the registration of any complaints after that date.

Eligibility criteria can be found on the BBRS website, and include:

• A business turnover of less than £10m at the time they complained to their bank and above the threshold of £6.5m (below this threshold would normally qualify them to use the services of the Financial Ombudsman Service).
• The issue must relate to a business banking complaint against one of the seven participating banks.
• The incident complained about must have taken place on or after 1 April 2019.
• The complaint must not have been through litigation or have been settled already.

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