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The SME Liaison Panel was an independent advisory body to the BBRS. The SME Liaison Panel was closed on 20 March 2023.

The SME Liaison Panel did not have any powers in the decision making, running or case assessment of the BBRS, and as such dispute resolution services will remain unaffected.

This webpage has been updated to reflect the closure of the panel.


The Panel met on 5 occasions. Minutes from the SME Liaison Panel meetings can be found here.

The Terms of Reference under which the panel operated can be read here.

SME complaint advice and information

The SME Liaison Panel was not able to receive details of individual complaints or use panel meetings to discuss specific, individual cases.

The BBRS can resolve SME business banking complaints which are eligible for our contemporary scheme. If you would like to discuss your complaint, you can do so via email, phone or online chat by visiting our website.