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Fairness and accessibility are core values of the BBRS. We strive to be fair in everything we do, and a central part of this is our commitment to equality, diversity and inclusion. We have designed our service to be as accessible as possible for all customers, organisations and individuals who contact us.
We recognise that some people face barriers to accessing public and private sector services. We want to ensure that our service continues to improve to meet the needs of our existing and potential customers. This is supported by monitoring relevant data which is collected and analysed in aggregate format only to help inform any future changes, to improve our accessibility.
Please help us by completing this questionnaire about you, as an individual.
Completion of the form is voluntary.
All information provided through this questionnaire will be treated as confidential and will be used for monitoring purposes. All information provided is anonymous and aggregated and no data is monitored or shared in any internal analysis at individual customer level. This information will not be seen by any person(s) involved in the assessment of your case with the BBRS and it will not impact the decision-making process. All processes relating to the gathering and use of this data are compliant with Data Protection laws. You can read our Privacy Policy here.
A disabled person is defined under the Equality Act 2010 as someone with a ‘physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.’