Dealing with older complaints

Our Historical Scheme is for complaints relating to incidents (acts or omissions on the part of the bank) that took place between 1 December 2001 and 31 March 2019.

In order to be eligible for our Historical Scheme, your business must meet the following financial criteria:

Date Businesses (sole trader, company, partnership, friendly or other co-operative society) Charities Trusts
Complaint made to Bank between 1 December 2001 and 31 October 2009 Annual turnover: At least £1 million but less than £6.5 million Balance Sheet: Less than £5 million** Annual income of at least £1 million but less than £6.5 million Net asset value of at least £1 million but less than £5 million
Complaint made to Bank between 1 November 2009 and 31 March 2019 Annual turnover: More than €2 million but less than £6.5 million* Balance Sheet: More than €2 million but less than £5 million**

* Businesses who made complaints on or after 1 November 2009 with a turnover or annual balance sheet not exceeding €2 million may also be eligible if they employed 10 or more persons.

** Balance sheet means gross or total (not net) assets

Your complaint must not be, or have been, eligible for the Financial Ombudsman Service or one of the excluded schemes listed here. If your complaint was not eligible for the Financial Ombudsman Service, you may be eligible for the BBRS.

Your complaint must not have been the subject of litigation.

You must not have accepted settlement of your complaint from the bank already.

The Historical Scheme will be closing for new complaints on 14 February 2023.

The BBRS may, in some circumstances, also be able to look at complaints that are ineligible. You can find out more about this here.

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