Dealing with older complaints

Our Historical Scheme is for complaints relating to incidents (acts or omissions on the part of the bank) that took between 1 December 2001 and 31 March 2019.

In order to be eligible for our Historical Scheme, your business must be UK registered and meet the following financial criteria:

Date UK Businesses Charities Trusts
Complaint made on or before 31 October 2009 Turnover: At least £1 million but less than £6.5 million Balance Sheet: Less than £5 million Annual income of at least £1 million but less than £6.5 million Net asset value of at least £1 million but less than £5 million
Complaint made on or after 1 November 2009 Turnover: More than €2 million but less than £6.5 million Balance Sheet: More than €2 million but less than £5 million

*Businesses who made complaints on or after 1 November 2009 with a turnover or annual balance sheet of less than €2 million may also be eligible if they employed 10 or more persons.

Your complaint must not be, or have been, eligible for the Financial Ombudsman Service or one of the excluded schemes listed here.

Your complaint must not have been the subject of litigation, or have been settled.

The Historical Scheme will be closing for new complaints on 14 February 2023.

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