The BBRS’ Historical Scheme has closed to new registrations.

It officially opened in February 2021 at the time the BBRS went live and was designed to look at eligible banking complaints registered in the period from 1 December 2001 to 31 March 2019, which had not previously been settled, subject to an independent review or gone to court. The Historical Scheme was open for two years and the BBRS will continue to process Historical Scheme complaints that were registered prior to 14 February 2023.

The BBRS remains open to concessionary cases, for occasions where a case falls just outside our eligibility criteria. In these instances, the BBRS will write to the bank, explain why we think they should consider it, and ask for their agreement. You can find out more about concessionary cases on our website: https://thebbrs.org/general-criteria/concessionary-cases/

The BBRS will also continue to accept registrations to the Contemporary Scheme, which is open for complaints relating to incidents that took place on or after 1 April 2019. The Scheme is open to SMEs with a turnover of less than £10m and a balance sheet of less than £7.5m, where the case is not eligible for the Financial Ombudsman Service or subject to a previous settlement or litigation. More information about the Contemporary Scheme can be found on our website: https://thebbrs.org/general-criteria/contemporary-scheme/

We urge customers with a contemporary banking complaint to register these with us by chat, phone, email or by completing this online form: https://thebbrs.org/register/