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Can I complain?
Can we help you
Explore the scheme in-depth
General criteria
Contemporary Scheme
Time Limits
Concessionary cases
What to expect
Our process explained
How to start a complaint
Dispute resolution explained
Case determination
Frequently asked questions
Help and Advice
Special circumstances
Awards
Appeals
Vulnerability
About us
What is the BBRS
Our Board
Our team
Who’s who
SME Liaison Panel
Bank Liaison Panel
Governance
Corporate structure
Funding principles
Scheme Rules
Participation Deed
News and media
News
Corporate updates
Blogs
Testimonials
Reports
Scheme Rules
Get in touch
Make a complaint
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Customer satisfaction
Monthly data
Quarterly data reports
Customer Satisfaction Report – September 2023
24 October 2023
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Customer Satisfaction Report – June 2023
24 July 2023
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Customer Satisfaction Report – March 2023
28 April 2023
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Customer Satisfaction Report – December 2022
31 January 2023
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Customer Satisfaction Report – September 2022
31 October 2022
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Customer Satisfaction Report – June 2022
25 July 2022
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