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Are you eligible?

To use the BBRS’ services you must fit the eligibility criteria for our historical or contemporary scheme. More detailed information can be found here, but broadly we are able to assist with claims:

  • From UK registered businesses, trusts, charities, friendly societies and co-operative societies
  • Relating to an unresolved complaint against one of the banks participating in the BBRS (please see list included below)
  • That have not been the subject of a third-party review
  • For historical cases (from 1 December 2001 to 31 March 2019) businesses must have a maximum turnover up to £6.5m per annum; and total assets up to £5m
  • For contemporary cases (from 1 April 2019 onwards) businesses must have a turnover/income up to £10m per annum; and total assets up to £7.5m.
  • The complaint must also not be eligible for the Financial Ombudsman Service

It is the responsibility of the BBRS to determine the eligibility of your complaint for our service. If you want more information, please contact our team whose contact information can be found here.

If your complaint is eligible for the Financial Ombudsman Service, you must take it there. If you are unsure about your eligibility for that service, you can find details here.

Important: The Financial Ombudsman Service has a deadline for submission of complaint(s) of six months after the date of the bank’s final response letter to you. If you miss this deadline, you may lose the opportunity to have your complaint independently reviewed.

  • Barclays
    If you’re unsure which Barclays relationship to select, please choose Barclays and our Team will contact you for additional information if necessary
  • Danske Bank
  • HSBC UK
  • Lloyds Banking Group (including Lloyds Bank and Bank of Scotland)
  • NatWest Group (including Royal Bank of Scotland, NatWest and Ulster Bank Northern Ireland)
  • Santander UK plc
  • Virgin Money (including Clydesdale Bank and Yorkshire Bank)

Please note, if you have already registered – or registered an interest in taking part in our Live Pilot – there is no need to do so again.

Registration