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Can I complain?
Can we help you
Explore the scheme in-depth
General criteria
Contemporary Scheme
Historical Scheme
Time Limits
Concessionary cases
Dissolved complainants
Excluded schemes
What to expect
Our process explained
How to start a complaint
Dispute resolution explained
Case determination
Frequently asked questions
Special circumstances
Awards
Appeals
Vulnerability
About us
What is the BBRS
Our Board
Our team
Who’s who
SME Liaison Panel
Bank Liaison Panel
Governance
Corporate structure
Funding principles
Scheme Rules
Participation Deed
News and media
News
Corporate updates
Blogs
Reports
Get in touch
Make a complaint
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Scheme Rules
Published: 15 February 2021
Contents
Glossary
General provisions
Starting a complaint
Eligibility conditions
Case determination
Determinations
Awards
Appeals
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Contents
Glossary
General provisions
Starting a complaint
Eligibility conditions
Case determination
Determinations
Awards
Appeals
